Refund policy

Refund & Returns Policy – SabrineOne

At SabrineOne, we take pride in offering high-quality fragrances and want you to feel confident with every purchase. If you are not fully satisfied, you may request a return in line with the terms below.

Returns

Under the UK Consumer Contracts Regulations, you have the right to return your order within 14 days of receiving your item.

To be eligible for a return:

The item must be unused and unopened
It must be in its original packaging
It must be in a resalable condition
Proof of purchase is required

Due to hygiene and safety reasons, we do not accept returns on:

Opened or used perfume oils or air fresheners
Items that have been tampered with after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

Refunds are processed within 5–7 working days
Funds will be returned to your original payment method

Please note:

Original delivery charges are non-refundable, unless the item is faulty or incorrect

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number
Clear photos of the issue

We will offer:

A replacement, or
A full refund (including shipping costs)

Return Shipping

Customers are responsible for return postage costs, unless the item is faulty or incorrect
We recommend using a tracked delivery service, as SabrineOne is not responsible for lost returns